5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get is not what they pictured. What we have found is that most security guard companies are capable of supplying the service that property supervisors want, but also often do not due to a lack of continuing excellent control processes.
Safety guard companies are unlike any seller a property manager usually hires. If you hire a painter, then you are able to see whether they do their jobs by taking a look at the walls. But when you hire a security guard business, how often can you determine if the guard company is doing their job which includes running background checks and drug screenings, providing great training for your guards, and efficiently tracking and supervising your defenses. In most cases they likely are, but it is crucial to implement a system of verification and quality control to ensure that issues associated with the lack of doing these jobs do not begin to occur.
In this guide we will discuss five (5) simple steps to improving your security guard service and achieving everything you imagine as your ideal gate house security guard.
Display Your Guards Qualifications
In many states, guards are mandated to have a predetermined level of training before they could begin working as security guards. If your condition is one of these states, ensure your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the sort of training that is being provided by your security provider and ask yourself does it seem adequate.
It is also the security guard firm performing history and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another superb method to screen if the guard is a good fit for your house is to conduct a short”interview” to get a feel for the guard and also to explain your expectations. This first conversation will tell you a lot about what to expect from that shield and it provides you an opportunity to ask a different shield if you think it is essential.
Assess Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces every shield to the business itself, in several circumstances the guard’s orientation to his assigned land is not quite as complete. We call the orientation for the assigned land”Website Specific Training”. Find out what your website specific training resembles:
• Can it occur at your premises?
• How long is each new officer trained?
• How long can the security firm double bank?
• How thoroughly are your post orders clarified?
Determine the response to every one of the questions and make sure they fit with what you feel is sufficient. You should even think about sitting in on your security guard company’s orientation and also your website specific training to get an understanding of what goes on preparing a shield to work at your premises.
Guard supervision is one of the more important factors of very good security guard service. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they begin to feel their work is not significant and they begin to see themselves as less of a part of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract does not require on-site supervision, how can your security guard firm remotely supervise its guards? Outside the Standard security firm field supervisor spot checks, the two methods of distant supervision that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards must make rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant way of tracking the guards while they’re on your premises. These tracking systems permit the security guard business to monitor the time and log the action of the guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can create reports which enable the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an abridged version of these reports.
Along with Officer Tour Tracking systems, we’ve found that having a system for guards to check in frequently with the security guard provider provides a method of earning sure each guard is secure and alert. By having guards check-in frequently with the security guard business, at least every 30 minutes, guards feel their safety is important and being awake and attentive is an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always good ways of finding out just what is occurring with your security as you are not there. Through these inspections, make sure that you ask your security guards questions regarding their responsibilities and duties to ensure they know their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a licensed security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when selecting a security adviser be confident the adviser is not really a security guard business. If so, your audit is guaranteed to turn up issues with your existing security guard business.